Portal de Mazarron
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The Municipal Office of Consumer Information (OMIC) Hall of Mazarrón has realized the statistics of the year 2013 for this free support service and customer orientation that also mediates conflicts that may arise between consumers and businesses to attempt an amicable solution.
The Councillor of Commerce, David Fernandez and responsible for the OMIC, Sandra Sanchez, were responsible to account for the statistics of last year.
Fernandez explained that "during 2013 the OMIC has made a total of 608 hospitality, of which 397 have been inquiries and 211 complaints".
The mayor noted that the number of features "have fallen 30% over the previous year and accounted for 857 in 2012, possibly by the effects of the crisis."
Fernandez also said that "as a novelty, last year joined this attention-related Insurance".
Most of the care services sector are reaching basic supplies within it a significant 55.26% of the total.
It is in this sector that the Insurances are released with 7.57%.
Leaders of basic supplies services are fixed or mobile telephone and other communications with 260 care, presenting only 37 attentions electricity and water total 35 of them.
Other common issues that OMIC has treated have been various services (ecology, environment, professional services, advertising and promotions), household items (furniture, toys, books, ornaments ...) 8electrodomésticos appliances, vehicles and other) and tourism and leisure (which includes hotels, campgrounds, restaurants, bars, cafes and the like, travel agents, entertainment and recreational activities).
In regards to the 211 complaints managed, David Fernandez was hopeful because "42.18% have tested positive for the consumer and user mediation agreement, it really is very satisfying to the consumer in these times of crisis. "
32.70% of records have not reached an agreement between the parties, and 4.26% of them have been referred to Arbitration Service of the Directorate General of Consumption.
The per cent remaining, have been transferred to other agencies based on territoriality or subject.
The Mayor of Mazarrón, Ginés Campillo, stressed that "it is important that, despite the cuts they want to impose on us from other body, continue to provide this service in defense of consumers and users from the municipalities because we are the closest government and that can best mediate situations, as evidenced by these data, can be resolved favorably in a simple manner without major problem for those affected. "
OMIC service is provided Monday through Friday on the first floor of the Town Hall of Mazarrón 8-15 hours.
Source: Ayuntamiento de Mazarrón
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